Dedicated Servers FAQ
Explore our FAQs for quick answers to common queries. If you cannot locate the desired information, please contact us directly.
How to recover server access if you lose your password
We do not keep records of your password and we HIGHLY recommend not changing your IDRAC password provided to you. You are responsible to maintain your OS password.
Using Live Chat
OnlyServers offers Live Chat support for technical help and account related queries between 8:oo AM to 5:00 PM BST/GMT Monday to Friday
What are the advantages of using a Dedicated Server?
Clients get complete control over the physical machine while OnlyServers takes care of the hardware, connectivity, and cooling. Clients will have the same controls as if they owned the server themselves .
What are the most common reasons for using a dedicated server?
- High Performance
- Custom Configuration
- High Availability
- Greater Reliability
How do I choose the right configuration?
Consider your website's traffic, resource requirements, budget, and technical expertise. Our team can assist you in selecting the optimal configuration based on your specific needs and preferences.
Can I customise the hardware specifications?
Yes, we offer customisable CPU, RAM, storage, and bandwidth options to match your performance requirements and budget constraints. All hardware components are manufactured by Dell and OnlyServers has hardware available for upgrades if and when you need them.
What Operating Systems are Supported?
We offer different types of operating systems, such as Linux (CentOS, Ubuntu, Debian) and Windows Server. You choose the one that suits your needs.
What is security like?
With the various operating systems you can choose from, you can also set your security settings. This means you can set up firewalls, update software, manage who gets access, and secure data with encryption, all in your private environment where you're in charge of security.
What level of support can I expect?
We offer 24/7 fault support from our team of experts, ensuring prompt assistance with hardware failures, and network issues.
Are there any additional fees?
Our pricing is transparent, with no hidden fees. You only pay for the resources and services you need, with optional add-ons available for advanced features.
Can I upgrade or downgrade my plan as my needs change?
You can easily upgrade or downgrade your plan to accommodate changing requirements, ensuring scalability and flexibility.
What is your uptime guarantee?
We provide 100% network uptime guarantee, ensuring uninterrupted access to your dedicated server. Custom solutions are available to provide high availablity server farms and private networks
What if I lose my Two-factor authentication code due to changing my phone?
To reset your Two-factor authentication (2FA), please use the 'email me a code' link. Once you are logged in you will be able to update your 2FA by folowing these steps: Click on My Account > My User Profile > Security Tab > Two-step verification. Follow the instructions on screen to disable and then re-enable your two-factor authentication
Cant find what you are looking For?
If you cant find the answer in our FAQs section then don't hesitate to contact us. head to our Contact Us page for more information'.